Our Policies

OUR POLICIES

GENERAL BOOKING POLICY

DEPOSIT

Bookings made during peak periods and for minimum 3 night stays require a deposit of 100 percent of the first night. This may be charged anytime after booking.

For all other bookings, no deposit will be charged

For direct debits, please include on the transfer our booking number and what name the booking is in.

Name of Bank: Commonwealth Bank of Australia
BSB: 062 900
Account No: 0016 0471

REFUNDS/CANCELLATIONS

Cancellations made the day before check-in will forfeit the full amount of the first night’s charge. Cancellations made two or more days before check-in will be free.

Should a guest fail to check in on the said date, a “no show” charge of the first night’s accommodation will be charged.

Deposits for Summernats need to be paid within 2 weeks of making the booking. Once the deposit is paid, it will be non-refundable. It can be however, transferred to another date.

We are a smoke free motel and cleaning charges will be incurred if you fail to adhere to this policy while staying at our property.

For further information please contact: info@carotel.com.au.

GROUP BOOKING POLICY

Deposit

A deposit is requested to secure your booking as definite.

Your deposit can be made by cheque, money order, credit card or direct debit. The address is as shown below or on the contact us page. Please quote your group name and address details on the back of cheques and money orders, along with the name the booking is made under. For direct debits you must advise on the transfer our booking number and what name the booking is in.

Name of Bank: Commonwealth Bank of Australia
BSB: 062 900
Account No: 0016 0471

Refunds/Cancellations

In the event of a cancellation we will refund 50% of your initial deposit.
However, should you cancel seven days prior to arrival, your deposit will be non refundable.

Should a group fail to show up to the property on the said date a “no show” charge of the first nights accommodation per room will be incurred along with a meals penalty equivalent to one day of meals. ie: Dinner, Lunch and Breakfast.

Confirmed number of guests for your group will be those as at 30 days of arrival. No refund or adjustment will be made if confirmed numbers decrease within 72 hours of arrival.

We are a smoke free motel and cleaning charges will be incurred if you fail to adhere to this policy while staying at our property.

For further information please contact: info@carotel.com.au.

LARGE GROUPS BOOKING POLICY

Deposit

We require a deposit to secure your group booking as definite followed by 3 instalments with the final balance paid on arrival. Details of the initial deposit and instalments are as follows:

Due within 14 days of making the reservation:
Initial Deposit: not less than 10% of the total expected value of the booking.

Due on or before 90 days of arrival:
1st Instalment: not less than 10% of the total expected value of the booking.

Due on or before 60 days of arrival:
2nd Instalment: not less than 15% of the total expected value of the booking.

Due on or before 30 days of arrival:
3rd Instalment: not less than 15% of the total expected value of the booking.

Due on or before arrival:
Balance outstanding less deposits and instalments paid.

Your deposit can be made by cheque, money order, credit card or direct debit. The address is as shown below or on the contact us page. Please quote your group name and address details on the back of cheques and money orders, along with the name the booking is made under. For direct debits you must advise on the transfer our booking number and what name the booking is in.

Name of Bank: Commonwealth Bank of Australia
BSB: 062 900
Account No: 0016 0471

Refunds/Cancellations

In the event of a cancellation before 90 days of arrival we will keep 50% of your initial deposit. Should you cancel between 90 and 60 days of your arrival your initial deposit will be non refundable along with 50% of your 1st Instalment. Should you cancel within 30 days of arrival your initial deposit, 1st Instalment and 50% of your 2nd Instalment will be non refundable.

Confirmed number of guests for your group will be those as at 30 days of arrival. No refund or adjustment will be made if confirmed numbers decrease within 72 hours of day of arrival.

Should a group fail to show up to the property on the said date a “no show” charge of the first night’s accommodation per room will be incurred along with a meals penalty equivalent to one day of meals. ie: Dinner, Lunch and Breakfast.

We are a smoke free motel and cleaning charges will be incurred if you fail to adhere to this policy while staying at our property.

For further information please contact: info@carotel.com.au.

WEBSITE POLICY

Canberra Lakes Carotel Pty Ltd Web Site Policy

In connection with the use of this web site (www.carotel.com.au), the following will not be condoned or accepted:
1. transmission or posting of any messages, information, data, text, software, images or other content (“material”) that is unlawful, harmful, threatening, abusive, offensive, defamatory, obscene or that may invade another’s rights of privacy;
2. transmission or posting of any material that contain viruses or may contain corrupted data.

You may link to this web site at your full expense and responsibility.
You must not:
1. alter any of the web site’s contents; or
2. frame or reformat the files, pages, images, information and materials from this web site on any other web site.
The Canberra Lakes Carotel Pty Ltd reserves the right to prevent linking by giving notice.

© All information (Material) on this web site (www.carotel.com.au) is copyright.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (or any other applicable legislation throughout the world), you may not modify, copy, republish or distribute, in any manner, the Material (or any part thereof), without the agreement of the owner (Canberra Lakes Carotel Pty Ltd).

Canberra Lakes Carotel Pty Ltd grants you permission to:
1. download and store a reproduction of this Material on your local computer for the sole purpose of viewing the material;
2. display, print and reproduce this Material in unaltered form only for your personal, non-commercial use or use within your organisation so long as you give appropriate acknowledgment of the copyright owner and indicated that permission of the Canberra Lakes Carotel Pty Ltd is required if Material is republished in any format.

No guarantees are made regarding the quality, usability, accuracy or security of the content on this web site. No responsibility will be taken for any advice given on this web site. All prices displayed and products and services offered to be supplied on this web site are subject to change without notice.

No responsibility will be taken for any loss or damage as a result from the use of this web site. No responsibility will be taken for any errors or omissions. No person should rely purely on this web site for the purposes of making any business, investment or real estate decisions.

For further information please contact: info@carotel.com.au.

PRIVACY POLICY

Canberra Lakes Carotel Pty Ltd Privacy Policy

Canberra Lakes Carotel Pty Ltd will keep in confidence all names, addresses and personal information received from its guests and interested parties. All such information will not be passed on, or kept on our public servers. All such information is kept in a secure environment.

Canberra Lakes Carotel Pty Ltd will only record your e-mail address if you send us a message or complete our accommodation enquiry forms. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.

This web site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.

For further information please contact: info@carotel.com.au.

More information on privacy issues in Australia can be obtained from The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

SCHOOL GROUPS RISK ASSESSMENT

Risk Assessment Policy for School Groups

Fire:

Most buildings are on ground level. All rooms are fitted with smoke detectors. Occupants will move out of the buildings through marked fire exits or main access doors to a safe distance from the buildings.
In a group situation the persons in charge are issued with written instructions on arrival as to the procedure in the event of a fire.
All buildings are equipped with clearly marked internal or external fire extinguishers and/or hose reels. Hydrants are also clearly marked for the fire brigade. Public buildings have illuminated “fire exit” signs.

Personal Injury Minimisation:

On an annual basis Parks Insurance Pty Ltd. complete a risk management inspection designed to minimise and eliminate potential hazards on all aspects of the buildings and grounds. Any recommendations are taken seriously and implemented.
The following were the result of some of those recommendations:
* Removal of playground equipment and swings.
* Additional signage around pool area and depth markers.
* Rotary clothes line arms covered and marked.
* All bunk beds fitted with safety rails.

Roads and Vehicles:

Vehicle speed is controlled with the use of highlighted speed humps and 20 kph signage.
We have an ongoing program of repairing and resurfacing roadways as required.
Around the property “Shared zone” signage indicates pedestrian activity.

Security:

We have a resident caretaker on duty from when reception closes in the evening to when it reopens at 7.00am in the morning. Any additional security required is contracted out to an accredited security company.

Police Attendance:

In the event of theft, malicious damage or any similar incidents the decision to call the police is at the discretion of management or the guest concerned.

Lost Property:

Where it can be established, the owner is contacted and generally the item is sent COD. Otherwise any lost property is held for a period of three months then given to a charity organisation.

Alcohol & Tobacco:

The shop has both liquor and cigarettes for sale and where applicable I.D. must be provided on request.

Building Access:

All plant rooms, machinery sheds etc. are kept locked while unattended.

Dangerous Goods Storage:

All chemicals, fuels etc. are stored in a lockable shed or padlocked.

Pest Control:

Pest control activity is carried out by licensed operators on a regular contracted basis.

Trees:

Due to the extended drought conditions, many eucalyptus have been subjected to extreme stresses. Consequently an intensive program has been carried out involving the removal and/or pruning of trees on the property under the recommendations of qualified arborists and Environment ACT.

Critiques:

We encourage our guests to report any concerns or problems with critiques. These are placed in each room for the guest to fill out.

Lighting:

Any public areas are floodlit where necessary and adequate lighting has been installed for room access without being intrusive.

Medical Conditions:

On request or as required management will direct guests to appropriate medical services or call an Ambulance.

Food Handling:

Disposable gloves are worn during food preparation.
Where possible, the Carotel caters for any special diets, however it is the responsibility of carers, or persons in charge, to ensure that those with special dietary requirements receive the correct meals.
Any meals being consumed off premises are provided at the correct temperature on pick-up.The Carotel accepts no responsibility for maintaining those meals in an acceptable condition once they have been collected.

Dining Hall:

Unauthorised persons or general public are not permitted into the kitchen or adjacent food prep areas.
During service the number of persons in the hall at any one time is controlled by floor staff.
Where children are concerned, the amount of traffic inside the hall is restricted by keeping them seated. They are directed in small groups to pick up meals and when leaving the Dining Hall.
An additional covered area is located outside the main entrance for groups waiting to be seated.